1. Introduction

Welcome to the EzyRelife website. By accessing or using this site, you agree to be bound by the following terms of use, which constitute a legally binding agreement between you and EzyRelife. Please read these terms carefully as they contain important information about your legal rights, remedies, and obligations. If you do not agree to these terms, please do not use the site.

We reserve the right to modify these terms at any time without prior notice. Any changes will be effective immediately upon posting. You are responsible for regularly reviewing these terms to stay informed of any updates. Continued use of the site indicates acceptance of the modified terms.

2. Modifications to Terms

EzyRelife reserves the right to change, update, or delete these terms of use at any time. Any modifications will become effective immediately upon posting on the site. We will notify users of significant changes via prominent notices on the site or through email communication.

It is your responsibility to review these terms periodically. Continued use of the site after any changes constitutes acceptance of the new terms. If you do not agree with the updated terms, you must cease using the site and its services immediately.

3. Use of the Site

You agree to use the site only for lawful purposes and in compliance with all applicable laws and regulations. Prohibited activities include, but are not limited to:

• Illegal or Improper Conduct: Do not post, transmit, or distribute any content that is illegal, defamatory, obscene, invasive of privacy, threatening, harassing, or otherwise objectionable.
• Unauthorized Access: Do not attempt to gain unauthorized access to any part of the site, other accounts, computer systems, or networks connected to the site. Any interference with the site’s security features is strictly prohibited.
• Fraudulent Activity: Do not impersonate any person or entity, misrepresent your affiliation with a person or entity, or use false information.

You agree not to engage in any activity that could harm EzyRelife, other users, or third parties. EzyRelife reserves the right to terminate or restrict access to any user who violates these provisions.

4. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and code, is the property of EzyRelife and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of any content is strictly prohibited. This includes, but is not limited to:

• Reproduction: Copying, distributing, or modifying any content without written permission from EzyRelife.
• Commercial Use: Using the content for any commercial purpose without express written consent.

EzyRelife reserves the right to take legal action against any unauthorized use of its intellectual property.

5. Account

To access certain services on our website, you may need to create an account. By creating an account, you agree to:

• Provide Accurate Information: Ensure that all information provided is accurate, current, and complete.
• Maintain Security: Keep your account information, including your password, confidential and secure. Notify us immediately if you suspect any unauthorized use of your account.
• Account Responsibility: You are responsible for all activities conducted through your account. You must not transfer your account to others or use someone else’s account without permission.

Failure to comply with these requirements may result in the suspension or termination of your account.

6. Privacy

EzyRelife is committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. Key points include:

• Data Collection: We collect personal information you provide, such as name, email address, and payment details, as well as information collected automatically, like IP addresses and browsing behavior.
• Data Use: Personal information is used to provide and improve our services, process transactions, and communicate with you.
• Data Protection: We implement various security measures to protect your personal information from unauthorized access, disclosure, or destruction.
• Data Sharing: We do not sell your personal information to third parties. We may share information with trusted partners who assist us in operating our website and conducting our business, as long as they agree to keep this information confidential.
• Your Rights: You have the right to access, correct, or delete your personal information. You can manage your preferences or opt out of certain data uses by contacting us.

For more detailed information, please review our full Privacy Policy.

7. Products and Services

EzyRelife offers a variety of products for purchase through our website. Please note the following terms related to product purchases:

• Product Information: While we strive to provide accurate information about our products, errors in pricing, descriptions, or availability may occur. We reserve the right to correct any errors and to change or update information at any time without prior notice.
• Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our credit and fraud avoidance team.
• Shipping: Shipping fees are calculated at checkout and are added to the total purchase price. Shipping times may vary based on your location and the availability of products. We strive to process and ship orders promptly, but we cannot guarantee specific delivery dates.

8. Payment

We accept the following payment methods for purchases on our website:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
• PayPal: You can choose to pay securely using your PayPal account.

All prices on our website are listed in USD. The total amount due, including shipping fees, will be calculated at checkout. For orders shipped outside of the United States, prices do not include taxes or duties, which may be required by your local regulations. You are responsible for paying any such taxes or duties.

• Payment Security: We use industry-standard encryption to protect your payment information. However, if your payment is declined or if there are issues processing your payment, we are not liable for any resulting delays or non-delivery of your order.
• Payment Information: You must provide accurate and complete payment information. If payment cannot be processed, your order may be canceled.

9. Returns and Refunds

We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, you may request a return and refund within 30 days of purchase. Detailed terms are as follows:

• Return Conditions: Products must be unused, in original packaging, with tags attached, and accompanied by proof of purchase.
• Return Process: Contact customer service for a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted.
• Refund Processing: Once the returned product is received and inspected, the refund will be issued to the original payment method within 5-10 business days.
• Return Shipping: Unless the product is defective or incorrect, return shipping costs are the responsibility of the customer.

10. Limitation of Liability

EzyRelife, to the fullest extent permitted by law, disclaims any liability for losses or damages arising from the use of this website or products. Specific terms include:

• Products and Services Provided “As Is”: We make no express or implied warranties regarding the merchantability or fitness for a particular purpose of our products.
• Indirect Damages: We are not liable for any indirect, incidental, punitive, special, or consequential damages, including but not limited to, lost profits, business interruption, or loss of data.
• Assumption of Risk: You assume all risks associated with the use of this website and products. We do not guarantee the accuracy, completeness, or availability of any content.

If you have any questions, please contact our customer service team.

11. Dispute Resolution

Any disputes arising from or relating to these terms, the website, or the services shall be resolved through binding arbitration in Malaysia. Specific terms include:

• Arbitration Agreement: Both parties agree to resolve disputes through arbitration rather than court litigation, except for matters qualifying for small claims court.
• Process: The arbitration will be conducted confidentially, in English, and before a single arbitrator with experience in commercial disputes.
• Waiver of Class Actions: You agree to waive any right to participate in class action lawsuits or class-wide arbitration.
• Exceptions: EzyRelife reserves the right to seek injunctive or other equitable relief for intellectual property infringement in any court of competent jurisdiction.

12. Termination

EzyRelife reserves the right to suspend or terminate your access to the website and services at any time, with or without cause or notice, including but not limited to:

• Violation of Terms: If you violate any terms of use, your account may be suspended or terminated without notice.
• User Conduct: Accounts may be terminated if user behavior is deemed harmful, abusive, or disruptive.
• Effect of Termination: Upon termination, your right to use the website and services will immediately cease. Any provisions of the terms that by their nature should survive termination shall remain in effect, including intellectual property rights, limitations of liability, and dispute resolution terms.

13. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. Specific terms include:

• Jurisdiction: Any disputes arising under or related to these Terms of Use shall be subject to the exclusive jurisdiction of the courts in Malaysia.
• Compliance: Users are responsible for ensuring that their use of the website complies with all applicable local laws and regulations.

14. Contact Information

For any questions, concerns, or feedback regarding these Terms of Use, please contact us through the following methods:

• Email: support@ezyrelife.com
• Mailing Address: EzyRelife, Lot 8022, 1st Floor, Pusat Bandar Shophouses PHS 3, Bandar Baru Permyjaya, 98107 Miri, Sarawak, Malaysia.

We encourage you to reach out if you have any issues or require further information regarding our policies and practices.